Transformation Experts

Change Management is, above all, a business discussion.

Digital Transformation programs don't fail because of technology. They fail because of people!

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Technology is the means.
People are the engine of transformation.

An efficient business transformation puts people at the center. It's not just about software, but human evolution. Every transformation project requires clear and objective Organizational Change Management actions – the expertise of Kick Off Digital & Change.

Proprietary Methodology

We developed our own methodology, Change Management Plus®.

Humanization

We bring lightness to heavy projects.

Results

Change Management actions that maximize the ROI of your transformation initiative.

Our areas of expertise

Experts in Change Management for the implementation of ERPs and related systems.

We transform changes into adoption, results, and business value

In digital transformation projects, technology alone does not guarantee success. Our methodology combines strategy, organizational change management, and practical execution to prepare teams, engage leaders, and maximize the adoption of solutions such as ERPs and adjacent technologies.

01

Analysis of your environment

We understand the organizational context, culture, transformation impacts, and the readiness level of the impacted areas. We identify risks, resistance, and opportunities to build a strategy adhering to your reality.

02

Construction of the OCM plan

We design a comprehensive change management plan, with structured communication, engagement, training, and leadership support actions. Each initiative is prioritized to accelerate adoption and reduce operational impacts.

03

Execution of the OCM plan

We put the strategy into practice with close management of business areas, leadership, and end-users. We act integrated with the project to ensure alignment, engagement, adoption, and preparation of the teams throughout the transformation.

04

Benefits capture

We monitor adoption, engagement, and action effectiveness indicators to measure concrete results. Our focus is to ensure the change generates sustainable business value beyond technology implementation.

The journey to mitigate risks and ensure the adoption of your technology project.

Discover the stages of our Organizational Change Management (OCM) Roadmap, designed to guide your company from initial alignment to definitive value capture.

[Phase 1] Pre-Project

Strategic Focus: Diagnosis, Leadership Alignment, and Initial Readiness.

Technical Scope & Governance

  • Project maturity assessment and organizational change readiness analysis.
  • Initial governance definition with detailed RACI matrix design and organizational impact mapping.
  • Clear definition of adoption KPIs and result KPIs linked to the business.

User Journey & Communication

  • Awareness: Initial actions to clearly answer the team: What is the project? Why are we changing?
  • Structuring and macro planning of corporate communication.

[Phase 2 & 3] Prepare and Design

Strategic Focus: Tactical Planning and Baseline Engagement.

Technical Scope & Governance

  • Start of practical execution of change plans and continuous alignment with impacted areas.
  • Development of the detailed project Business Case and strategic unfolding of transformation OKRs.
  • Detailed planning of training schedules and contents.

User Journey & Communication

  • Motivation: Internal campaigns focused on engagement: What will improve in the routine? What's in it for the employee?
  • Tactical communication execution through exclusive Newsletters, Explainer videos, and Pulse Surveys to measure the organizational climate.

[Phase 4] Build

Strategic Focus: Intensive Training and Operational Risk Shielding.

Technical Scope & Governance

  • Continuous assessment of project health, monitoring of sponsor and management engagement, and refinement of impact maps.
  • Preventive management of operational risks and preliminary structuring of the post-go-live support and governance plan.

User Journey & Communication

  • Training: Direct training focused on operations: How will I use the system? What do I really need to know for day-to-day operations?
  • Mobilization of the change network with active engagement of Stakeholders, formation of Project Ambassadors, and practical Workshops.
  • Execution of the training plan segmented by classes, development of lesson plans, and preparation of internal Multipliers.

[Phase 5] Go-Live & Implement

Strategic Focus: Operation Sustenance, Definitive Adoption, and ROI Capture.

Technical Scope & Governance

  • Active and continuous management of the OCM plan, maintaining total alignment with the Project Manager (PM) and the business team.
  • Practical application of leadership-focused training and consolidation of user engagement metrics.
  • Consolidation of the project Manifesto and validation of the delivery of business objectives stipulated at the beginning of the journey.

User Journey & Communication

  • Reinforcement: Activation of user support channels for recurring questions: How do I get quick help? How do I continue developing?
  • Targeted communication for the alignment and engagement of the external partner and supplier chain.
  • Availability of definitive support materials and learning sustenance via Technology/LMS platforms.

The fronts that sustain your business evolution.

We don't just look at the software. We divide our operations into complementary disciplines that ensure the success and governance of your corporate transformation.

People & Culture Management

Human Journey

Guiding the employee through the psychological and practical stages of change (Awareness, Motivation, Training, and Reinforcement).

Leadership and Engagement

Specialized training of leaders for crisis management and application of user engagement metrics.

Essential Change Management

Strategic Communication

Alignment of internal channels, stakeholder engagement, dedicated workshops, and creation of Change Ambassador networks within the company.

Technical Training

Formulation of tailored lesson plans, training of operational multipliers, and use of LMS systems for long-term learning sustenance.

Kick Off Exclusive

Change Management Plus®

Advanced Project Governance

Rigorous definition of RACI matrices, preventive management of corporate risks, and guarantee of post-go-live sustenance and governance (AMS support).

Total Focus on Results

Construction and validation of the technology project Business Case, precise control of human adoption KPIs, and tactical unfolding of institutional OKRs to maximize the ROI of your investment.